Privacy Policy

Last updated: 22 May 2025

Raukana RSA ("we", "us", or "our") is committed to protecting your personal information and complying with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us via our website (https://www.raukanarsa.co.nz), by phone, in person, or through any other channel.

1. Information We Collect

We may collect the following types of personal information:

Your name, contact details (email address, phone number, mailing address)
Demographic information such as age and gender
Payment details (when you make a booking or donation)
Membership application details
Information you submit through forms on our website
Interaction data, such as your IP address and browser type when you use our website

2. How We Collect Your Information

We collect personal information when you:

Apply for or renew a membership
Make a booking or reservation
Contact us via our website, email, or phone
Participate in events, promotions, or surveys
Browse our website (via cookies and tracking tools)

3. Use of Your Information

We use your personal information to:

Provide you with services and respond to inquiries
Manage memberships and bookings
Send you updates, newsletters, and promotional material (if you opt in)
Improve our website and services
Comply with legal obligations

4. Disclosure of Information

We may share your personal information with:

Trusted third-party service providers (e.g., IT support, payment processors)
Government agencies when required by law
Our affiliated clubs or partner organizations (only as necessary and with appropriate safeguards)

We will never sell your personal information to third parties.

5. Security

We take reasonable steps to protect your personal information from unauthorized access, modification, or disclosure. These include:

Secure server hosting
Restricted access to personal data
SSL encryption on our website

6. Access and Correction

You have the right to access and correct the personal information we hold about you. To make a request, please contact us at reception@raukanarsa.co.nz or write to:

Raukana RSA
90 Peterborough Street
Christchurch Central City
Christchurch 8013

7. Cookies and Tracking

Our website uses cookies to enhance your experience and collect anonymous usage data. You may disable cookies via your browser settings, but some features may not function properly as a result.

8. Retention of Data

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected and to comply with legal obligations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:

Email: reception@raukanarsa.co.nz
Phone: (03) 242 1136
Address: 90 Peterborough Street, Christchurch Central City, Christchurch 8013

By using our services or accessing our website, you consent to the terms of this Privacy Policy.